Shipping policy


At Yotunia, we believe in simple, honest, and transparent shipping.

We are committed to delivering your skincare safely, carefully, and with complete transparency — always with free shipping across Europe.

1. Shipping Destinations

We currently ship to customers across Europe, including but not limited to:

United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Denmark, Austria, and other European countries.

We are continuously working to expand our shipping coverage.

2. Free Shipping

Yes — shipping is completely FREE on all orders across Europe.

No minimum order value.
No hidden fees.
No surprises.

The price you see at checkout is the final price you pay.

3. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During busy periods (such as product launches, holidays, or peak seasons), processing times may be slightly longer. We appreciate your patience.

4. Estimated Delivery Time (Europe)

Once your order has been processed and dispatched, estimated delivery times are:

  • United Kingdom: 4–10 business days
  • Europe (EU countries): 5–12 business days

Please note that delivery times are estimates, not guarantees.

Delays may occur due to courier operations, customs processing, or high seasonal demand.

5. Customs & Import Duties (EU Orders)

For most European destinations, orders are shipped Delivered Duties Unpaid (DDU).

This means:

  • Your order may be subject to local customs fees or import taxes
  • These charges (if any) are the responsibility of the customer
  • We are not responsible for delays caused by customs clearance

6. Order Confirmation & Tracking

Once your order is placed, you will receive an order confirmation email.

After dispatch, you will receive a shipping confirmation email with a tracking link (if available), so you can follow your parcel.

Please allow 24–72 hours for tracking updates to appear.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please double-check:

  • Full name
  • Shipping address
  • Postal code
  • Country
  • Email address

We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

If you notice a mistake, contact us immediately at:

hello@yotunia.uk

8. Late or Missing Parcels

Most delayed parcels are delivered successfully.

If your order has not arrived after the estimated delivery time, please contact us and we will investigate with the courier.

9. Lost, Damaged, or Incorrect Orders

If your order:

  • Arrives damaged
  • Is missing items
  • Appears lost
  • Contains the wrong product

Please contact us within 7 days of delivery.

Include:

  • Order number
  • Photos (if applicable)
  • Description of the issue

Contact: hello@yotunia.uk

We will always aim to resolve issues fairly and quickly.

10. Refused or Undeliverable Orders

If a parcel is returned due to:

  • Incorrect address
  • Refused delivery
  • Unclaimed parcel

Additional shipping fees may apply for reshipping.

11. Contact Us

For any shipping questions:

Email: hello@yotunia.uk

We are always happy to help.